Our Policies
If you have any questions about our policies, please contact us.
Reservations
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancelation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancelation policy are provided below. Please try to arrive 10 mins early to your appointment.
Cancellation/
Reschdule & No Show Policy
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Please leave enough time to get to your appointment, anticipating traffic and parking.
A $25 deposit is required for all online bookings. Appointment deposits are non-refundable and will be applied towards your treatment cost. Appointment deposits are 100% transferable to a rescheduled appointment with at least 24-hour notice.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to $50 for your scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. If you book a service on the day of and you cancel or no show, you will be charged in full. If you are late we reserve the right to cut your service, you will be charged for the service you booked not the cut service.
If you are more than 15 minutes late and we do not have enough time to perform the service due to timing, you will be charged in full.
We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation including services intended to be paid with a gift card. Please have your credit card ready when booking. You will receive both a text and an email when your appointment is booked. Please make sure to check your email and be aware of any emails coming from La Vie Esthetica. There is an automated email appointment reminder that will go out 48 hours before your scheduled appointment as well as an automated text reminder that will go out 24 hours before your appointment. Email and text reminders are automated, and it is indicated that neither can be replied to, therefore attempting to reply to either is not an acceptable form of canceling. This is also indicated twice in the body of the email appointment reminder. Should you need to cancel or reschedule before the cancellation period- please call, or text us at 916-709-2350. Those are the only acceptable forms of communication for canceling/rescheduling.
You will not be billed unless there is a cancellation or no-show within 24 hours of your scheduled service.
It is the client's responsibility to read our policies, pre-care, aftercare, contraindications, and disclaimers.
It is the client's responsibility to read all appointment reminders.
Our goal is to provide quality care to all our clients in a timely manner.
Cancellations, No-Shows, and late arrivals hurt our small business.
If anything changes and you are unable to keep your appointment, please
provide us with at least 24-hour notice. This allows us to accommodate other clients who may be in need of our services.
Thank you for your understanding and cooperation.
Please note: For your security, we do not store your full credit card information. Rather, our payment processor provides us with a secure, unique token that is encrypted and cannot be used by anyone else to charge your account.
Refunds & Exchanges
La Vie Esthetica works with each client to discuss treatment options and their objectives and to thoroughly review likely outcomes, benefits, and risks associated with each treatment. Once services are purchased they will not be refunded, however, to ensure our clients always receive the greatest experience, unused service values (cash equivalent for the remaining amount of the service package) can be applied to any other service.
For skin care products, all sales are final, however, should you have a skin reaction to one of the products it can be returned for a full refund within 7 days of purchase.